Lumos Shipment Receipt Instructions
Lumos Solar produces premium products that require special packaging and handling to ensure that they reach their destination without damage. The following is a list of things to be aware of when you are receiving a shipment from Lumos:
Unloading
- If you will be receiving Lumos modules you need to notify us if you need a liftgate for delivery or if you have a forklift to unload.
- If you will be receiving SolarScape structures, you will need a forklift to unload.
- If you are receiving balance system of components, i.e. Brackets, 3M Seal, etc… they will likely be delivered via FedEx or UPS.
Receiving
Within 2 business days of delivery, receiver needs to confirm accuracy of shipment and that all items were received per the Packing Slip or Bill of Materials provided by Lumos. After this time, any discrepancies will be the responsibility of the receiver.
Freight Claims
From time to time freight can be compromised during shipping. Upon receipt, if you suspect the product has been damaged in transit, you must complete the following steps.
- Note damage on delivery freight bill receipt.
- Take pictures of damaged packaging.
- Open packaging and determine if product has been compromised, take pictures of damaged product.
- Inventory compromised product.
- Email written communication and pictures to your Lumos Representative within 24 hours.
We will provide a resolution within 48 hours of receiving your written correspondence and supporting pictures.
IMPORTANT! If the receiver does not note damage at time of receipt, then it will not be possible to file a freight claim with the freight carrier. This is the responsibility of the receiver.